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Stiffed at Station’s Green Valley Ranch
Casino
by Michael - Washington State
At first I thought “what a great idea” about the Station Casino’s all property
“Jumbo Jackpot” program that rewards all slot club members who are playing with
their card in a slot machine with $50.00 at the time the random jackpot goes
off.
On one of my many trips to the Green Valley Ranch Casino the Jumbo Jackpot was
near its maximum of $150,000 being at about $147,000. So at 1am I made my
way to the casino to play for a while in hopes the jackpot would go off.
Within 30 minutes of my playing it hit, not for me but for some lucky player.
So I waited for a minute or so to get my free $50 but no credits showed up.
So, I cash out, got my ticket for my credits and found a floor person to help
me.
They returned to the machine I was playing and said that I had no money coming.
Innocently I asked how can that be since I was playing when the Jumbo hit and I
even had a ticket for $71 and change time stamped to prove it.
That is when things went south. I was basically accused of trying to scam
them by putting money in after the jackpot hit then quickly cashing out.
Being from the casino industry I knew the slot tracking system would prove
otherwise since it tracks card-in and card-out events to the second. I
then asked if they could check the card-in / out history and they informed me
that I would need a host for that. “So where do I find a host?” I asked.
The response, “you don’t, there are none here at this time of night.” “How
about a supervisor?” same response.
Now I am not a big player by any stretch but I do make an annual deposit of more
than just a few thousand dollars a year at Green Valley Ranch; well at least for
the past few years, but no more. In a courteous but firm voice I said that
this was no longer about a $50 decision but more one of keeping a $5,000 to
$10,000 player. The final and last response, “I can’t help you sir.”
I smiled went back to my room and emailed marketing at the property with the
story. After 2 weeks and no response I decided that Green Valley Ranch
would rather save lose me as a customer than treat me like one.
Well at least the Golden Nugget and Wynn properties still love me.
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I'll Never Shop There Again©
